Address, phone and office hours
| Address | 920 W Basin Road, Suite 200 New Castle, DE 19720 |
|---|---|
| Phone | (866) 667-7221 |
| Fax | (833) 912-2300 |
| Monday | 9:00 AM - 4:00 PM |
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | 9:00 AM - 4:00 PM |
| Thursday | 9:00 AM - 4:00 PM |
| Friday | 9:00 AM - 4:00 PM |
| Saturday–Sunday | Closed |
| SSA office code | 267 |
Appealing a disability decision from the New Castle office
SSA lists the New Castle field office among the offices served by the Dover Hearing Office. That is where an administrative law judge will hear your case if your claim is denied at reconsideration.
Before the hearing, the medical decision is made by Disability Determination Services. Read how to appeal a denial (60-day deadline) and what happens at the hearing.
What you can do at this office
- Apply for retirement, disability (SSDI), SSI, survivors and spouse benefits. Social Security card applications too.
- Replace a Social Security card or update your name.
- Request a reconsideration or a hearing if your claim was denied (forms).
- Report changes that affect your benefits and get benefit verification letters.
Many of these services can be done online at ssa.gov or by calling 1-800-772-1213. See how to schedule an appointment.
Frequently asked questions
What is the phone number of the New Castle Social Security office?
The New Castle, DE Social Security office phone number is (866) 667-7221 and its fax is (833) 912-2300. SSA's national line is 1-800-772-1213.
What are the hours of the New Castle Social Security office?
Monday 9:00 AM - 4:00 PM; Tuesday 10:00 AM - 4:00 PM; Wednesday 9:00 AM - 4:00 PM; Thursday 9:00 AM - 4:00 PM; Friday 9:00 AM - 4:00 PM, according to SSA. It is closed on weekends and federal holidays.
Where is the Social Security office in New Castle?
920 W Basin Road, Suite 200, New Castle, DE 19720.
Where are disability appeal hearings held for the New Castle office?
SSA lists the New Castle field office among those served by the Dover Hearing Office (Dover, DE). Its average processing time is about 8.1 months.
Do I need an appointment?
SSA says that if you need in-person help, you must make an appointment to visit a local office. Call the office or 1-800-772-1213 (8:00 a.m. to 7:00 p.m. local time, Monday to Friday). Many services are also available online at ssa.gov.