The Social Security Directory
Independent guide built from public SSA data. Not affiliated with the Social Security Administration. Apply, appeal and check your case only on ssa.gov.

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Social Security field office · code 620

Norcross, GA Social Security Office

The Social Security office in Norcross is at 4365 Shackleford Rd, Norcross, GA 30093. Phone: (877) 803-6320. Hours: Monday to Friday, 9:00 AM - 4:00 PM. If you appeal a disability decision, your hearing goes to the Atlanta (North) hearing office (about 7.9 months on average).

Address, phone and office hours

Address4365 Shackleford Rd
Norcross, GA 30093
Phone(877) 803-6320
Fax(833) 950-3163
Monday9:00 AM - 4:00 PM
Tuesday9:00 AM - 4:00 PM
Wednesday9:00 AM - 4:00 PM
Thursday9:00 AM - 4:00 PM
Friday9:00 AM - 4:00 PM
Saturday–SundayClosed
SSA office code620

Address, phone and hours from SSA's official field office file. Offices close on federal holidays.

Appealing a disability decision from the Norcross office

SSA lists the Norcross field office among the offices served by the Atlanta North Hearing Office. That is where an administrative law judge will hear your case if your claim is denied at reconsideration.

Hearing officeAtlanta (North), GA(855) 210-1031
Average processing time7.9 mo241 days · national 8.6 mo
Approval rate at hearings44%FY 2026 · national 58%

Before the hearing, the medical decision is made by Disability Adjudication Services. Read how to appeal a denial (60-day deadline) and what happens at the hearing.

What you can do at this office

  • Apply for retirement, disability (SSDI), SSI, survivors and spouse benefits. Social Security card applications too.
  • Replace a Social Security card or update your name.
  • Request a reconsideration or a hearing if your claim was denied (forms).
  • Report changes that affect your benefits and get benefit verification letters.

Many of these services can be done online at ssa.gov or by calling 1-800-772-1213. See how to schedule an appointment.

Frequently asked questions

What is the phone number of the Norcross Social Security office?

The Norcross, GA Social Security office phone number is (877) 803-6320 and its fax is (833) 950-3163. SSA's national line is 1-800-772-1213.

What are the hours of the Norcross Social Security office?

Monday to Friday, 9:00 AM - 4:00 PM, according to SSA. It is closed on weekends and federal holidays.

Where is the Social Security office in Norcross?

4365 Shackleford Rd, Norcross, GA 30093.

Where are disability appeal hearings held for the Norcross office?

SSA lists the Norcross field office among those served by the Atlanta North Hearing Office (Atlanta (North), GA). Its average processing time is about 7.9 months.

Do I need an appointment?

SSA says that if you need in-person help, you must make an appointment to visit a local office. Call the office or 1-800-772-1213 (8:00 a.m. to 7:00 p.m. local time, Monday to Friday). Many services are also available online at ssa.gov.