Address, phone and hours
| Address | Suite 350, 6840 Carothers Parkway Franklin, TN 37067-6538 |
|---|---|
| Phone | (866) 568-9450 |
| Fax | (833) 763-0400 |
| eFile fax | (877) 560-6889 |
| Mailing address | PO Box 9072, London, KY 40742 |
| Hours | 8:00 a.m. to 4:30 p.m. |
This office holds hearings before administrative law judges. It does not issue Social Security cards or take new benefit applications: for that, visit your local Social Security field office in Tennessee.
How long is the wait at the Franklin hearing office?
SSA measures average processing time as the number of days from the hearing request to the final disposition, for all cases completed at each hearing office in the reporting period. The national figure shown here is the average across offices weighted by their dispositions. At Franklin Hearing Office it is currently faster than the national average. Your own case can move faster or slower depending on when you filed, whether more medical evidence is needed and the judge's calendar. See how every office compares in hearing wait times by office.
Judges at the Franklin hearing office and approval rates
These are the administrative law judges (ALJs) listed for Franklin Hearing Office in SSA's FY 2026 disposition data. The approval rate is the share of decisions that were fully or partially favorable; dismissals are not counted as decisions. The office average was 55%, against 58% nationally.
| Judge | Decisions | Approved | Rate |
|---|---|---|---|
| J. Dennis Reap | 384 | 70% | |
| Scott Shimer | 378 | 51% | |
| John Daughtry | 369 | 59% | |
| Kerry Morgan | 344 | 66% | |
| Brian Dougherty | 339 | 57% | |
| Shannon Heath | 337 | 25% | |
| Elizabeth Neuhoff | 308 | 43% | |
| Linda Gail Roberts-Reap | 303 | 75% | |
| Michael Finnie | 214 | 46% | |
| Gary Suttles | 78 | 36% |
Which field offices send cases to Franklin Hearing Office?
According to SSA, Franklin Hearing Office handles hearings for people served by these Social Security field offices:
ALABAMA: Decatur and TENNESSEE: Columbia, Jackson, Lawrenceburg, McMinnville, Murfreesboro, Selmer
If your local office is not listed, your hearing is handled elsewhere: check the Tennessee hearing offices.
How to request a hearing at this office
- Your claim must first be denied at reconsideration.
- Request the hearing within 60 days of receiving the reconsideration denial (SSA presumes you received it 5 days after the date on the letter), online at ssa.gov or with form HA-501.
- The hearing office acknowledges your request and sends a notice about the ways to attend: in person, by video or by phone.
- You receive the Notice of Hearing at least 75 days before the hearing date.
- Send any remaining evidence at least 5 business days before the hearing. What happens at the hearing.
The previous decisions in Tennessee are made by the Tennessee Disability Determinations Services. Full walkthrough: how to appeal a disability denial and what happens at the hearing.
Frequently asked questions
What is the phone number of the Franklin hearing office?
The Franklin Hearing Office phone number is (866) 568-9450. Fax: (833) 763-0400.
Where is the Franklin Social Security hearing office?
Franklin Hearing Office is located at Suite 350, 6840 Carothers Parkway, Franklin, TN 37067-6538.
How long is the wait for a disability hearing in Franklin?
According to SSA data for FY 2026 through July 31, 2026, the average processing time at Franklin Hearing Office is 237 days (about 7.8 months), faster than the national average of 261 days.
What is the approval rate at the Franklin hearing office?
In FY 2026, judges at Franklin Hearing Office approved 55% of the cases they decided (fully or partially favorable), versus 58% nationally.
Can I have my hearing by phone or video?
Yes. SSA offers hearings in person, by agency video, by online video (Microsoft Teams, only if you agree on form HA-56) and by phone. You can tell the hearing office which option you prefer.
Is this the same as the Tennessee DDS?
No. The Tennessee Disability Determinations Services (DDS) makes the initial and reconsideration decisions. The hearing office handles the next step, the hearing before an administrative law judge.