Address, phone and office hours
| Address | Ponce Towne Center, Ste 201 Caribbean Cinemas Bldg Ponce, PR 00728 |
|---|---|
| Phone | (866) 328-1254 |
| Fax | (833) 950-3323 |
| Monday | 9:00 AM - 4:00 PM |
| Tuesday | 9:00 AM - 4:00 PM |
| Wednesday | 9:00 AM - 4:00 PM |
| Thursday | 9:00 AM - 4:00 PM |
| Friday | 9:00 AM - 4:00 PM |
| Saturday–Sunday | Closed |
| SSA office code | 272 |
Appealing a disability decision from the Ponce office
SSA's hearing office list does not name the Ponce office explicitly. Hearings for Puerto Rico are handled at these offices:
Before the hearing, the medical decision is made by Disability Determination Services. Read how to appeal a denial (60-day deadline) and what happens at the hearing.
What you can do at this office
- Apply for retirement, disability (SSDI), SSI, survivors and spouse benefits. Social Security card applications too.
- Replace a Social Security card or update your name.
- Request a reconsideration or a hearing if your claim was denied (forms).
- Report changes that affect your benefits and get benefit verification letters.
Many of these services can be done online at ssa.gov or by calling 1-800-772-1213. See how to schedule an appointment.
Frequently asked questions
What is the phone number of the Ponce Social Security office?
The Ponce, PR Social Security office phone number is (866) 328-1254 and its fax is (833) 950-3323. SSA's national line is 1-800-772-1213.
What are the hours of the Ponce Social Security office?
Monday to Friday, 9:00 AM - 4:00 PM, according to SSA. It is closed on weekends and federal holidays.
Where is the Social Security office in Ponce?
Ponce Towne Center, Ste 201 Caribbean Cinemas Bldg, Ponce, PR 00728.
Do I need an appointment?
SSA says that if you need in-person help, you must make an appointment to visit a local office. Call the office or 1-800-772-1213 (8:00 a.m. to 7:00 p.m. local time, Monday to Friday). Many services are also available online at ssa.gov.